If you wish to change address or phone, you can do it through “My Account” Section till the order is shipped. You will see a small edit icon on the order detail screen. You cannot change the address once the order is shipped

You can review the status of your orders and other related tracking information by visiting the “My Account” section. You can instantly see the status of a specific order and all your past orders.

Once the order is shipped, you can see a button “Track” which will give you more detailed information about your order status.

If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partner take upto 12 hours to activate the tracking link. Kindly check after the mentioned time frame

You can track all your orders from the ‘My Account’ option in the menu.

If your most recent order is not showing after successful payment, please do not worry, please check again after 10 minutes. If the problem persists, please contact us immediately @9034456766.

We’re sorry you didn’t receive the free/offer product. Please contact our Customer Support team via phone 9034456766so we can dispatch it for you at the earliest.

Refuse to accept delivery of such a shipment/package. Do contact our Customer Support team via phone 9034456766or email [email protected]so we can re-dispatch your order for you.

We are always happy to assist you and answer any queries you may have. Please contact our Customer Support team via phone 9034456766.

If your order has been shipped, you cannot cancel it.

If your order is not showing ‘Shipped’ under My Account section, you may cancel it by using your account or by contacting our customer care department @ for orders 9034456766.

The refund will be initiated once the order has been successfully cancelled and will take 7-14 business days to reflect in your account.

You just need to provide us with your name, email address and a password of your choice. It’s that simple!

By signing up for a nowwecare.comaccount, you can:

  • Track all past and present orders at any time in one place
  • Receive notifications as soon as your favorite products are back in stock
  • Rate and review products and earn reward points
  • Never fill in your address details more than once
  • Accumulate Reward Points and receive discounts on future purchases

You can do that by following some simple steps:

Step 1: Click the add button on the products you wish to purchase and they will be added to your cart.

Step 2: Register with nowwecare.com by clicking on the “Account” button on the top right-hand corner of the page and clicking on “Sign Up”.

When you sign up for your nowwecare.com account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes

Step 3: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.

Step 4: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.

Step 5: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.

Step 6: Enjoy your nowwecare.com order

If you have any further questions, you can write to us at 9034456766.

Yes, you can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’

Yes, COD is available on all orders placed for Indian location.

We dispatch most orders within 2 business days (i.e. excluding Sundays and public holidays).

While we try our best that no order gets delayed, the delivery timeframe mentioned is an estimate, actual delivery time depends upon availability of the product, address where the order needs to be delivered and any other circumstances that might affect delivery

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

When signing in, you can click on the forgotten password link below the sign up area.

You will be redirected to a new page where you will be instructed to fill in your registered email address.

You will receive an email with a link to reset password.

We offer you multiple ways to pay securely:

  • Debit and Credit Cards
  • Net banking
  • Wallets
  • e-Gift cards
  • Reward Points


We use CC Avenue payment gateway for all Debit/Credit and Net banking transactions and they are all 100% secure.

If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, Net Banking details, Wallet details, or any other payment-related information is accurate.

Check that your internet connection is working.

If any amount has been debited during the failed transaction, it will be credited back to your bank account, Credit Card or Wallet within seven business days.

There are no hidden charges when you make a purchase on nowwecare.com. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.